- Hasbrouck Heights, New Jersey
- November 30, 2022
● Over 10 years of excellent customer service in high volume facilities.
● Welcome to new challenges
● Quickly adapt to new skills and procedures
● Strong and excellent communication skills
● Proficient in computer applications; Microsoft Word, Microsoft PowerPoint, Microsoft Excel
SKILLS
EPIC; Clerical Skills; Insurance Billing; Medical Billing; MICROSOFT; Mobile Devices; Office Administration; Receptionist; Sales Experience; CustomerService; Scheduling; Telecommunications
Education
Criminal Justice GPA: 3.2
Suffolk County Community College | Brentwood, NY 2013 - 2015
60 Credits
Experience
• Greet patients and visitors in a personable and energetic manner upon entering the center.
• Check patients in and out of the center and confirms that the necessary documentation was collected and entered into the medical software system for billing purposes.
• Complete and confirm insurance eligibility.
• Answer the center phone calls.
• Ability to explain financial requirements to the patients and collect co-pays and past due balances, when applicable.
• Work collaboratively with the billing office as a liaison between the patient, the center, and the billing office
• Ability to multi-task in a fast pace work environment while remain organized and professional.
• Greet and triage patients, while obtaining patient history and information.
• Organize files and answer telephones/schedule appointments for patients
• Determine the correct codes for patient records
• Manage detailed, specifically-coded information to bill insurance providers
• Interact with physicians and assistants to ensure accuracy
• Maintain patient confidentiality and information security
• Work on collections with multiple accounts for patients
• Run collection reports, and contact insurance adjusters to settle unpaid claims.
• Responsible for providing exemplary customer service to ensure complete customer satisfaction with all facets of the customers store visit experience.
• Provide ongoing sales training and coaching to hone the skills sets of my team, as well as, providing high levels of customer service.
• Accountable for producing $25,000 in gross profits per month for the store.
• As the store manager I ensure daily that team adheres to store policies, procedures, and security protocols.
• Sold telecommunication packages to consumers that included mobile devices, wireless connections, as well as, convenience services.
• Facilitated demonstrations of products and services in addition to educating
