Michael Grant

Expanded market visibility and external awareness of house aftermarket product, Totaline, through creation and distribution of monthly, quarterly, and annual promotions (Area Sales Manager at Carrier).
● Improved gross margin, closing percentages, and high-efficiency sales for parts and supplies after creating an Excel-based retail sales book for sales consultants (Area Sales Manager at Carrier).
● Accelerated Totaline aftermarket sales to 110% ($4M to $8.4M) compared to plan in 2018 (Regional Sales Manager at Carrier).
● Catapulted sales from $5.3M to $19M, increased profit margins by 2.5%, and grew Energizer market share from 29% to 46%
(National Accounts Manager at Goodman).
● Earned recognition for highest increase in new business sales ($450k to $1M) in 2016 by creating personalized price sheets for
customers with prior-year purchases under $10k (Operations Manager at Goodman).
● Increased sales volume by $2M+ compared to previous year (Operations Manager at Austin, TX, branch at Goodman).
PROFESSIONAL EXPERIENCE
M&A Supply Company ǀ Brentwood, TN ǀ 01/2022 – Present Vice President of Operations ǀ 01/2022 – Present
Led Operations Team by providing coaching, training and direction to ensure branch sales, customer service, profitability and asset management goals are met. Overall responsibilities include assisting in the hiring training, performance management including annual performance and mid year evaluations and corrective action of all operational employees through 15 direct reports and 143 in direct reports. Ensured that all company policies, safety standards, and procedures related to employees and operations are followed.
Key Achievements
• Developed framework and processes to create a map to document inventory cycle counts for the year.
• Yearly cycle count schedules were created using all company product groups for all ancillary parts and equipment to ensure all
inventory is counted twice a year (every 6 months).
• Achieved best-in-class performance within financial metrics by guiding the Operations Team, developing effective internal
procedures and passing or exceeding multiple financial audits.
• Participated in commercial 3G wireless standards group meetings and promoted the company products at various industry
conferences and technical gatherings.
• Restructured OEM / Sun testing cycle reduced time to market, increased quality and increased time to value.
• Established specific methods of oversight to maintain tight control over all operational functions.
• Maintained $40M of inventory that contributed to $121M in sales for 2022.
• Integrated and installed a WWMS System (Epicore) at all 15 branch locations.

Michael E. Grant
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Carrier Corporation ǀ Houston, TX ǀ 4/2018 – 01/2022
Area Sales Manager | 3/2020 – 01/2022
Drive overall area sales growth and profitability by directly overseeing regional managers responsible for $300M with 15% annual growth increase ($45M increase to PY). Participate in multi-regional trade shows. Direct third-party distributor management across 8 regions: South Central Texas, South Texas, Comfort Products (CPD), Southeast, Florida, Mid-Atlantic, Northeast, and Canada. Own market strategy, monitor accounts, and coach team members. Utilize market data to strategize risk, growth opportunity, market focus, customer segmentation, and competitive targets. Meet with sales teams to review performance data and budgets in comparison to previous year; implement action plans per results.
Key Achievements:
● Resolved critical product advertising issue with potentially negative effects to a large customer base.
o Action plan included discounting products by up to 15% and included a free accessory.
o Implemented a strategic process to reorganize inventory with distribution and rebate/market fund earning expectations.
● Built effective business cases to support growth strategies, including pricing, program execution, sales growth initiatives, and territory expansion.
● Increased aftermarket product volume from $10M to $14M on OEM and Totaline parts/supplies by managing a strategic distribution initiative and restructuring the current Distributor Advantage (rebate) program.
o The program required regional sales managers to partner with distribution in developing supportive trainings with the
product management team.
o Distributors now possess an awareness of appropriate pricing methods for new and existing products in market while
maintaining market share.
● Collaborated cross-functionally to strategize on effective market introduction methods for new and existing products. Partnered
with engineering and legal teams to draft technical bulletins for recall issues or new product introductions.
Regional Sales Manager | Houston, TX | 4/2018 – 3/2020
Served as voice of the customer to leverage feedback and product gap analysis in recommending improvements to the replacement components product management division. Ensured achievement of rebate dollars and yearly targeted numbers by creating and delivering workshops to educate distribution branch personnel on marketing programs, product change impacts, new product launches, and product development processes. Investigated underperforming markets and gathered competitor information; compiled regular reports to influence correction strategies. Spearheaded technical trainings each quarter. Managed key relationships with distributor personnel in multiple territories.
Key Achievements:
● Exceeded first-year annual sales plan by 39% ($17M to $23.6M).
● Enhanced market share across all product lines by collaborating with vertical market managers to develop sales strategies and
appropriate targeted messages/mediums across all channels.
● Grew Add-On Replacement parts business (AOR) by over 20% through strategic training of branch personnel on impactful product
marketing strategy that ensured customer adoption.
● Attained annual sales growth targets by shifting distributions’ focus and executing better sales tactics for operational and
customer service excellence.
Goodman Distribution, Inc. ǀ Houston & Austin, TX ǀ 1/2012 – 4/2018
National Accounts Manager | Houston, TX | 4/2017 – 4/2018
Managed sales activity with 6 direct reports responsible for 17 accounts and 200+ locations. Serviced and grew existing accounts through effective business relationships; exceeded revenues over $250M-$450M. Analyzed market trends and developed sales forecasts based on anticipated customer requirements. Provided direct and thought leadership to ensure team delivered high-level customer service. Facilitated employee development, growth goal achievement, and organizational excellence by developing training materials and ensuring leadership completes initial training. Executed “refresh” training opportunities as needed.
Key Achievements:
● Earned consistent ranking at top level of national account managers in areas of performance and goal attainment; increased business with existing accounts by up to 48%.
● Demonstrated strong knowledge of principles and methods for launching new products; developed deep understanding of existing and emerging products or technology in partnership with product managers.
● Provided recommendations to strategically enhance business performance and relationships by facilitating regular customer or management meetings to review issues and benchmark KPIs.

Michael E. Grant
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● Stabilized customer service levels throughout distribution networks by designing and applying operational process in partnership with the HLC Customer Service Representative team.
Operations Manager | Houston, TX | 6/2010 – 4/2017
Maintained P&L and annual sales volume accountability for single-site location ($120M). Supervised 20 team members in the Central Operations Division. Developed financial budgets for annual sales and operational expenses. Analyzed financial trends and performed forecast vs. actual cost variance analyses. Resolved operations issues, planned and forecasted inventory needs, and supervised employees to ensure adherence to procedures, safety standards, and policies.
Key Achievements:
● Catalyzed high-volume improvement by reducing product pickup times, performing root-cause analysis, and resolving issues that caused branch underperformance. Shared vision and guided goals/budgets to achieve performance objectives.
● Exceeded previous year’s sales by 352% in FY16; beat aggressive annual operating sales plan by 88%.
● Raised annual new business revenue from $152k to $450k (2014) by promoting excellent customer service and inventory control.
● Doubled annual revenue ($60M to $120M) over four years with 20.9% compound annual growth rate (CAGR).
Additional experience at Goodman Distribution, Inc. includes roles as Operations Manager for Austin, TX, branch (7/2013 – 4/2014) and Operations Manager Trainee (6/2010 – 7/2013).
EDUCATION & TECHNICAL SKILLS
Bachelor of Business Administration, Management ǀ Prairie View A&M University
Technical Skills: Microsoft Office Suite (Excel, Word, & Access), SAP, AS400, Microsoft Power BI, Kronos, C10, Epicore