- Nashville, United States of America
- November 14, 2023
Aspiring software developer who knows what it means to go above and beyond in their role. Ability to communicate well with team members to solve problems and is organized and process driven. Self-starter with a passion for complex problem solving and understands that every challenge is a new opportunity to
Experience
Upheld high standards of customer services to 40+ customers a day via live chat and email through use of strong communication and interpersonal skills
● Maintained a top tier status on CSATS each quarter by reaching team goals and becoming a product expert
● Excelled at multitasking while maintaining a strong eye for detail and organization
Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention
● Trained new employees in how to give the most optimal customer service and educated them on our wine menu
● Remained courteous and calm at all times, even during moments of intense customer displeasure
Significantly increased guest check averages by promoting appetizers, specialty items and wine selections
● Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
● Mastered working in a high stress environment with ease
