- LAWRENCEVILLE, United States of America
- January 3, 2023
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Assist customers with basic billing issues and other small tasks. Help demo new products for customers to encourage new sales. Greet customers as they enter and thank them for their continued business. Participate in weekly training sessions and associate roleplays
Education
Upon completion of this course, I will have the basic IT skills needed to work as a help desk technician, junior database administrator, IT specialist, and system analyst.
Python programming
IT automation
Troubleshooting & debugging
Testing in Python
How to set up your developer environment
•Obtained high school diploma
Experience
Transferring data from paper formats into computer files or database systems
Typing in data provided directly from customers
Creating spreadsheets with large numbers of figures without mistakes
Planning and developing social media campaigns
Crafting compelling content or getting it developed
Posting content across social media accounts
Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
Ensure consistent execution of company’s marketing and visual presentation
Set up advertising displays and arrange merchandise on counter or tables to promote sales
Train staff on how to drive sales through consistent development of product knowledge and customer service standards
Ensure compliance to policies and procedures and report concerns to senior management
Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
